Refund policy
Returns & Refunds Policy
Change of mind returns
We want you to love your PIT EXIT gear. If something's not right, you have 30 days from the date you receive your order to request a return for store credit.
To be eligible:
- Item must be unworn, unwashed, and in original condition with tags attached
- Original packaging must be included
- Proof of purchase (order number or receipt) is required
To start a return, email us at [your business email] with your order number. Once approved, we'll send instructions on how and where to send the item back. Items returned without an approved request will not be accepted.
Return shipping is the customer's responsibility unless the item is faulty or we made an error with your order.
We do not offer cash refunds or exchanges for change-of-mind returns — approved returns are issued as store credit, valid for 12 months, which you can use toward a future order.
Faulty, damaged, or incorrect items
If you receive a faulty item, the wrong item, or something arrives damaged, please contact us at [your business email] within 30 days with photos of the issue. Under Australian Consumer Law, you're entitled to a repair, replacement, or refund for a genuine fault — we'll cover return shipping costs in these cases and resolve it at no extra cost to you.
Sale items
Sale items are final and not eligible for change-of-mind returns. This does not affect your rights under Australian Consumer Law if a sale item is faulty, not as described, or significantly different from what was ordered.
Refund processing (faulty items only)
Once we've received and inspected a faulty return, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days, though your bank may take additional time to post the funds. If more than 15 business days have passed since approval, contact us at customerservice@pitexitracing.com